Business Baron

Call Centre

Call Centre: Banking, bookings and sales by telephone. When a bank opens for business by telephone in 1989, the call centre becomes an industry: rows of…

Banking, bookings and sales by telephone. Answer a client's customers, a thousand calls an hour.

When a bank opens for business by telephone in 1989, the call centre becomes an industry: rows of agents on headsets taking calls for banks, insurers, utilities and airlines. An outsourced centre is paid per call or per seat, measured on how fast it answers and how often it fixes the problem, and fights for the next contract. Cheaper centres abroad and then chat and automation squeeze the price.

Setup costs
£546,000 to £2,730,000
Competition
High
Category
Professional Services

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